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FAQ

Can I cancel my order?

We cannot accept cancellations after shipment. If you wish to cancel, please contact us by phone.

How long will it take to deliver after I place my order?

After placing your order, it will be delivered within 2 to 7 days. However, orders placed before holidays, during busy periods such as Obon and the New Year holidays, or for special products such as barreled sake, or for large orders, delivery may take longer. If you would like to specify a delivery date, please place your order at least one week before the intended arrival date.

Do you provide gift wrapping or gift tags?

Yes, we do. There are paid and free options, so please contact us for more information.

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About of KAGOYA

Founded in 1902, we are a specialty store selling sake, shochu, wine, whiskey, liqueurs, and more. We strive to convey the appeal of alcohol, which is filled with the passion and dedication of the makers, and to provide a comfortable atmosphere for our customers with our "pleasant service."

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